Shipping and Returns
We ship for free worldwide.
Orders generally ship in 1-2 business days.
We provide two shipment options.
Shipment via Standard Airmail without tracking
Asia: 4-10 business days
North America: 7-10 business days
Europe: 6-8 business days
Rest of the world: 7-14 business days
Express shipping via EMS with tracking (Additional fee: $19.90)
*Please select “Express via EMS“ in the shipment option at the checkout.
Asia: 3-4 business days
North America: 3-4 business days
Europe: 3-4 business days
Rest of the world: 4-6 business days
There may be additional transit delays or holds at your local customs office.
Customs Duties and Import VAT
The buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. implicated by your country for importing consumer goods.
We do not collect these beforehand, and can not predict which of these fees, if any, will be applied, as charges vary in each situation and countries.
Please check your country's policies to have an idea of what the additional cost may be.
If you are unfamiliar with customs fees, VAT and charges, this article (Etsy) may help you learn about it.
US: Duty-free up to $800.
EU & UK: There are no customs duties, thanks to the EU and Japan's Economic Partnership Agreement.
However, the buyer still may be charged the VAT and handling fee depending on the countries.
Canada: Duty-free up to C$20.
Though it is not always the case, you may be required to pay customs duty, GST and PST, as well as a handling fee to Canada Border Services Agency, if the value of the package is more than C$20.
*You can estimate how much duty you may owe with the duty estimator (CBSA).
Australia: There are no extra fees you have to pay on your side, though 10% GST is due on all goods sold by foreign online retailers to Australian consumers.
Once we sell more than AUD 75,000 per annum, we will be the one responsible for filing and paying any tax due.
New Zealand: Duty-free up to $140.
*For orders over $140, you can estimate how much duty and GST you may need to pay with the duty estimator (NZ Customs).
Singapore: Duty-free up to S$400.
We fully guarantee our products.
If you are not satisfied, please contact us (firstname.lastname@example.org) and inform us of the reason for return within 60 days of arrival.
We will replace your product or issue a full refund depending on the circumstances.
Get in touch with us even after this period if you have any issue and we will find a solution.